Keep up to date with the next FOJ Forum

Ed Roberts is the definition of ubiquitous.

If you attend fixed operations conferences in person or watch virtual sessions online, chances are you’ll see the COO of Bozard Ford-Lincoln in St. Augustine, Florida as a speaker or panelist. . The reasons are quite simple: he knows car service very well; he is innovative and good at what he does; and gives a lot of his time.

That’s why Roberts will be part of this year’s Fixed Ops Journal Forum after a two-year absence. And while we hope others will learn something from Roberts, he will be watching all forum sessions to learn from others.

“I appear on signs and speak to find out what other people think,” he says. “We’re very nimble at putting things into motion. When I hear a great idea that hasn’t been put into motion yet, it gives us a chance to come out in front of everyone.”

The theme for this year’s forum is “Upgrading Your Service Department”. We will be presenting four consecutive one-hour sessions on Tuesdays from September 13 to October 4. Our exclusive main sponsor, CDK Global, will present the fifth session on October 11th.

The forum will once again be virtual and on-demand, so you can watch each session at your convenience. You can register at

The themes this year are:

  • Service Retention: Strategies and Tools for Building Customer Loyalty.
  • Staffing and Hiring: How to hire consultants, technicians and others and make them want to stay.
  • Parts and Collision: How Parts Departments and Body Shops Handle Shortages.
  • EV Readiness: What you need to know and do to prepare your service department for EVs.

“We don’t have all the answers,” says Roberts, who will be a panelist for the EV Readiness session. “But we are much better together. So the open forums give us the opportunity to brainstorm new ideas.”

Dave Foy, vice president of operations at training company Quantum5, will be on the customer engagement panel during the forum’s opening week. He says the benefit of participating in events such as the Fixed Ops Journal Forum is twofold for him.

“First of all, I love giving back to the industry that has fed my family for over 30 years,” he says. “Second, to raise awareness of new things that Quantum5 is doing. And I always hope to hear from an innovative thinker or an idea that will make me see something differently.”

We strive to ensure that everyone who attends the FOJ Forum gets insights, is introduced to innovative industry thinkers, and learns new ways to overcome challenges in their department.

“We can all learn from each other,” Roberts says. “We all see things differently. The power of inclusion creates new opportunities. When we learn new things, it often leads to new efficiencies.”

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