McAlester man talks battle over car rental deal
McALESTER, Okla. – A McAlester man contacted 2 News Oklahoma Problem Solvers after going through a difficult car rental experience.
On his way to work early in the morning, Tyler Slawson had a car accident which he admits was his fault.
“I was freaking out, I can’t take this now, I’m trying to move out and start a new business. And this wreckage happened at the worst possible time,” Slawson said.
He must also look for the cheapest rental possible.
He drove to a third-party rental location to rent from Hertz who didn’t have the compact he wanted, but said he could have a small SUV for the same price.
He signed the contract and left.
After returning the vehicle, with a full tank of gas, Slawson says he was charged $400 for the SUV upgrade and $80 for fuel.
“I feel helpless in this situation,” he says.
“I’m definitely ready to kill the giant, that’s for sure.”
After several calls from Slawson and his insurance company, he says Hertz found notes in his account that he did in fact receive this SUV for the compact cost, but they only offered to meet him halfway. -path.
“I said no, I’m not going to compromise on this situation because it’s not my fault at all.”
Finally, Tyler says he was told the case was closed. However, he discovered it differently when he went to the grocery store and his debit card was declined.
While checking his banking app, Tyler says he found a $500 hit from Hertz, overdrafting his account, costing him more than $100 in overdraft fees.
“Not only am I embarrassed, but at this point I’m frustrated and angry about the whole thing.”
That’s when Slawson contacted the troubleshooters, and we contacted Hertz. We never heard what caused all the confusion over his vehicle rental. But it wasn’t long before Tyler got his money back and Hertz reimbursed him for those overdraft fees. Slawson tells us he’s pleased that Hertz, in his words, ended up doing the right thing.
As families plan for spring break and summer break, we break down how to get the best deal when renting a vehicle:
- Book your rental in advance and, if possible, don’t prepay, as you won’t get a refund if your plans change.
- Don’t prepay for gas either. This usually ends up costing a lot more than just filling it up yourself before returning the vehicle.
- Rethink buying business insurance coverage.
- Check what your auto policy covers and if your credit card offers coverage.
- Be sure to take photos of the interior and exterior of the vehicle, before and after the rental
- Ask the agent to take note of any damage.
- Say no to in-car GPS service and other items like car seats.
- Renting car seats, for example, will end up costing you more than the cost of the seat. Instead, bring your own.
- Be sure to take advantage of subscriptions, promotions and loyalty programs.
- Discounts are available at membership stores and groups like AAA and AARP, to name a few.
Contact problem solvers:
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